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How it works?
How It Works
1.
Find What You Need
Browse businesses, products, meals, services, and more.
2.
Place Your Order
Easy ordering with secure payment options.
3.
Fast Delivery
Get your orders delivered quickly.
4.
Rate and Review
Share your experience and help improve the community.
Wide Range of Products and Services
From groceries to handyman services
Direct Communication
Chat with businesses and delivery drivers.
Why Choose FinDir?
Easy Ordering and Scheduling
Plan ahead with our scheduling feature.
Fast Delivery
Quick and reliable delivery service.
Secure Payments
Safe and secure payment gateway.
Fair Rating System
Rate businesses, customers, and drivers.
Pricing
Simple and Transparent Pricing
*For Business only
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How do I rate a business or a driver?After your order is completed, you'll have the option to leave a rating and review for both the business and the driver. Your feedback helps improve the FinDir community.
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How do I sign up for FinDir?To sign up, simply download the FinDir app from the Apple App Store or Google Play Store, open the app, and follow the registration instructions.
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What if I have an issue with my order?If you encounter any issues, please contact our support team through the app or email us at support@findir.com. We'll assist you in resolving the problem.
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Is there a service fee for customers?Yes, there is a R10 service fee per order paid by the customer.
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What is FinDir?FinDir is a comprehensive marketplace that helps you discover, shop, and support local businesses. Whether you're looking for products, services, meals, or events, FinDir connects you with what's available in your community.
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What payment methods are accepted?We accept various payment methods, including credit/debit cards and digital wallets, through our secure payment gateway.
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How do I place an order?Browse the marketplace to find what you need, add items to your cart, and follow the checkout process to place your order. You can also schedule orders for later delivery.
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Is FinDir free to use?Yes, you can create an account and browse for free. However, placing orders may involve costs depending on the products or services you choose.
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How does the delivery process work?Once you place an order, you'll be notified when the merchant accepts it. A delivery driver will then pick up your order and deliver it to your specified address. You can track your order in real-time through the app.
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How do payouts work for merchants?Payouts are processed daily. After completing an order, the order amount (less payment gateway fees) is credited to your account the next day. You can request statements at any time or receive them automatically on Fridays.
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Can I customize my store on FinDir?Yes, you have full control over your store's appearance, product listings, and pricing. You can also use our marketing tools to promote your business.
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How do I sign up as a merchant?Visit our website and click on "Sign Up as a Merchant," or download the FinDir Business app and follow the registration process to create your merchant account.
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How do I manage my store on FinDir?You can manage your store through the FinDir Business app or our web dashboard. This includes updating your product catalog, setting prices, and managing orders.
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What are the costs associated with being a merchant on FinDir?Merchants pay a monthly subscription fee. There are no percentage fees on sales, and the R10 service fee per order is paid by the customer, not the merchant.
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What if I have an issue during a delivery?If you encounter any issues, you can contact our support team directly through the FAST Driver app or email us at support@findir.com.
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How do I sign up as a driver for FinDir?To become a FAST driver, visit the FAST website at https://fast.findir.co.za/drivers and click on "Apply" to fill in the application form.
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How are delivery fees calculated?Delivery fees are calculated based on the distance, order size, and other factors. Drivers are compensated fairly for each delivery they complete.
Frequently Asked Questions
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